Improved Self-Service Experience for Golf Enthusiasts

The new kiosk experience reduces the average check-in time from 12 minutes to 93 seconds. Customer satisfaction has increased dramatically, and the reduced bay turnaround time resulted in unexpected additional revenue. This approach allowed the client to deliver a simple, intuitive, and empowering experience that requires no assistance from the staff.

We also provided new ways to gather richer data, which enables a better understanding of the customer, and continued enhancement of the experience. This new data continues to unlock new revenue opportunities. Needing less labor in the lobby reduces overhead and provides better customer support in other areas of the venue.

Ultimately, we not only transformed the check-in experience, we also transformed the client organization. The Dialexa methodologies taught them to rethink collaboration and helped focus their efforts on the customer.